Apple Review - 开发者账号被调查

>最近很多遇到最多的问题就是开发者账号动不动就被调查, 特别是新账号, 刚上新项目就进入了账号调查, 幸运的话隔夜就可以得到结果, 如果账号本身有问题结果则遥遥无期; 在目前新账号申请困难的情况下又出现这样的问题, 可能是大多开发者噩耗, 下面会详细介绍最近验证的结果; 同时分享一个最近两个月: 从进入账号调查-->15 次被拒-->成功上架的案例。

一、首先说一下账号调查

  1. 大家都知道, 从 9 月的第二周 Apple 开始管制开发者账号支付通道, 期初可以通过更换双币卡支付成功, 再后就是和技术支持电话沟通经过技术人员操作支付成功, 中间不乏出现支付成功又退款的情况; 同时账号续费也是一样的情况; 

  2. 账号"限购"的同时, 又遇到了库存账号被调查的情况, 这里不局限于有项目的账号, 即使没有任何操作和空项目的账号也难逃此劫, 结果就是陷入调查, 无法使用;

  3. 账号调查的两种情况:
    3.1 新申请的开发者账号,第一次提交审核,不到两个小时就提示账号被调查;
    3.2 更新项目, 或使用库存账号; 两者均会收到以下邮件:

2019年11月4日 下午10:55

发件人 Apple

Hello,

We are unable to continue this app’s review because your Apple Developer Program account is currently under investigation for not following the App Store Review Guidelines’ Developer Code of Conduct.

Common practices that may lead to an investigation include, but are not limited to:

- Inaccurately describing an app or service

- Misleading app content

- Engaging in inauthentic ratings and reviews manipulation

- Providing misleading customer support responses

- Providing misleading responses in Resolution Center

- Engaging in misleading purchasing or bait-and-switch schemes

- Engaging in other dishonest or fraudulent activity within or outside of the app

During our investigation, we will not review any apps you submit. Please do not create a new developer account or make any app transfers while waiting for the investigation to be completed. Once we have completed our investigation, we will notify you via Resolution Center. Due to the nature of the investigation you will be ineligible to receive an expedited review until the investigation is completed.

We do not require any additional information from you at this time, nor do we have any additional details to share. We appreciate your continued patience during our investigation.

Best regards,

App Store Review

  1. 账号调查的状态:
    时间不确定, 目前有隔夜出结果, 大多数情况是2周,但也有两个月也没结果的。如果调查出来没问题, 苹果是不会有任何通知,中间催促也无济于事!, 基本会得到官方式的回复;

2019年10月7日 下午10:35

发件人 Apple

Other - Other

Hello,

We understand your concern regarding this investigation. However, your account is still under investigation and no action has been taken against it at this time. We are investigating your apps, account, and any related accounts to ensure compliance with the App Store Review Guidelines, Developer Code of Conduct, and Apple Developer Program License Agreement.

Once we have completed our investigation, we will notify you via Resolution Center of any next steps. Due to the nature of the investigation you will be ineligible to receive an expedited review until the investigation is completed.

If we require any additional information about your app or account, we will contact you. We appreciate your continued patience during our investigation.

Best regards,

App Store Review

5.账号调查的结果:
5.1 成功通过调查:

2019年11月19日 下午11:42

发件人 Apple

Hello,

Thank you for your reply. We appreciate your efforts to comply with the App Store Review Guidelines, and we look forward to reviewing your resubmitted app.

Best regards,

App Store Review

5.2如果调查出来有问题,应该会收到下架或者14天封号通知吧。

6.分析调查原因:

点击下面"阅读原文"获得整篇文章~

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